Frequently asked questions

Do I need a referral?

Private Patients - No

You do not need a referral if you are a private patient – but please bring it along if you have one as it may contain useful information from another health care provider.

If you have Private Health Insurance your physiotherapy fees can be claimed on the day using our Healthpoint system. There may be a ‘gap’ fee to pay on the day – this varies depending on your level of private cover.

Public Patients – Yes

Jurien Bay Physio has a contract agreement with the Western Australian Country Health Service through which we treat a few ‘public’ patients each week at no cost to the patient.


Public patients are generally those who have no private health insurance and have a pension card (aged or disability) or a health care card.

In order to access this service, you must have a referral from your GP, specialist or another allied Health Provider. As public hours are limited, there may be a waiting list to access this service if your case is not urgent.

Workers Compensation Claims - Yes

If you have been injured at work and require physiotherapy you must have a referral from your Doctor your claim number, or details of claim lodgement and your employer’s details to your first appointment so we can bill the insurance company direct.

Workers Compensation can be a complex issue, if you have questions about your eligibility, please call us or go to http://www.workcover.wa.gov.au/

Motor Vehicle Accident Claims -Yes

People injured in a motor vehicle accident in WA, who have lodged a claim and are deemed not at fault are usually covered for physiotherapy treatment by the Insurance Commission of WA (ICWA). You must have a referral from your doctor and claim number before beginning physiotherapy treatment or you will be required to pay for treatment on the day, We can issue you with a receipt that can be claimed in full through the ICWA once your claim is approved.

Department of Veteran’s Affairs

Only White DVA Card Holders require a current GP referral​

EPC (Enhanced Primary Care) /Team Care Management Plans – YES

To receive the Medicare rebate your GP must provide you with an ‘Enhanced Primary Care Plan’ (EPC) or GP Management Plan. This means that some patients with chronic or complex problems may be referred by their GP for up to 5 physiotherapy or other ‘allied health (podiatry, speech, dietician etc.) services’ in a 12 month period. If you think you may be eligible, discuss this with your GP.

You will be required to pay the full the cost of the appointment (debit card not credit card) and we then process your rebate $55.10, on the spot using your Medicare card.



What should I bring?

  • A doctor’s referral if you have one
  • Medicare Card
  • Private Health Insurance Card (HBF, Medibank Private, BUPA, etc.)
  • Any recent scans or X-rays
  • Please arrive 10 minutes early to check in at reception and supply details.



What should I wear?

Please wear loose clothing that allows you to move freely and enables us to see the area to be treated.

A gown or draping will be provided if necessary and a private change area is available.